1 reviews | Active since Apr 2013

17 Jul 2015, 13:47

A CUSTOMER SERVICE AGENT WHO HELPED ME ALOT

I went to Edgars Eastgate on the 13 July 2015 to exchange an item I bought for my daughter which was a bit small for her I could not find the item on the shelf and went to the customer service department there, I was assisted by a young lady by the name of Boitumelo Tsosane who really went out of her way to find the item I wanted, she was very helpful and told me to wait while she looked for it and luckily she found the item somewhere in the stock room. This is the kind of service I appreciate from a retail store and I feel if I receive exceptional service I should write to compliment the person who helped just for her to see she is appreciated and her good work/service will not go unnoticed. Thank You Boitumelo Tsosane

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Replies (1)
Edgars
Edgars's reply18 Jul 2015, 17:11
Official
Hello Mazondo12,

Thank you for taking your time to write us this compliment. It is such positive feedback that enables us to go the extra mile for our customer and maintain the standard. We are pleased you received such outstanding service from Boitumelo. We have sent this compliment to management for acknowledgement and recognition.

Please find your reference: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
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