DP
Debra P

1 reviews | Active since Aug 2011

14 Mar 2016, 19:42

A contract I cannot get rid of!

I received an SMS from Edgars offering R50 airtime for R25 for six months. I agreed to it. The six months are up and I cannot stop the airtime. I have tried to cancel it twice, I have received two sms's to say that the cancellation call has been logged and my account will be credited. My reference number is EDCN ***. I spent about 20 minutes on the phone with the call centre at Edgars with the person telling me I can phone this other company that the airtime is with, to cancel. As I pointed out to him, my account is with Edgars, I received the SMS from Edgars, I received the bill from Edgars for the airtime. I did not have a contract with this other company. I agreed to it with Edgars. So I am not phoning some other company that I have never heard of. <br> Now I just received my bill this evening and the airtime is added AGAIN! HOW DID I GET RID OF THIS DAMN AIRTIME???? Edgars is doing nothing to sort this out. And I am so angry that I am now involved with what appears to be an inefficient or ************ (not sure which yet) company that does not stick by their agreements. Edgars, SORT THIS OUT!!!

0
Replies (1)
Edgars
Edgars's reply15 Mar 2016, 16:21
Official
Hello Debra ,

Thank you for bringing the above concerns to our attention.

Please be advised that your query is referred to our airtime management team to address. Feedback confirming resolution will be communicated to you within the next 48 working hours.

Please find below reference number for this query:
***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***