1 reviews | Active since Feb 2016
A comedy of errors -So frustrated I closed my acc!
The buy one get one free jeans promotion is on, and I went in to get a couple of pairs for myself, and a couple for my wife. We selected what we wanted (Still asked in the ladies department as to which Sissy Boy's were part of the promotion and was told everything in this section - plus the rail concerned had the buy one get one free sign on it - plus pretty much all the Sissy Boy denims are not made of denim)<br> <br> Get to the till,, only to be refused the promotion, as one of the Sissy Boy pants was not part of the promotion. The staff were so unwilling to even hear what I was trying to tell them, or even investigate the matter, I paid my account in full and asked to close it, only to be sent to Customer Services, where I was asked what the problem had been, but absolutely no attempt at investigating or resolving the matter was made. They simply phoned the accounts department and told them I wanted to close my account. The accounts dept was ALSO was not interested in even hearing what the complaint was, but rather just wanted to close the account.<br> <br> So my account is closed, and as things stand right now, you have lost this client! FOR SHAME EDGARS!
Thank you for bringing this matter to our attention. Please be advised we are currently liaising with our in store management team regarding the incident that occurred in store, further communication will be provided shortly.
We must apologise for the overall service experience in store. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised we are currently liaising with our in store management team regarding the incident that occurred in store, further communication will be provided shortly.
We must apologise for the overall service experience in store. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
