JS
JAYESH S
1 reviews | Active since Mar 2011
15 Dec 2015, 14:04
***
Dialled this number a couple times now to change my account details, as yet there has been no answer, waited 9 minutes this time. It is the worst voice prompts to go through, why do I have to listen to my account balance everytime I phone, I get a statement and know what my balance is. Please call me so I can update my account details.
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Replies (1)
Edgars's replyOfficial
19 Dec 2015, 14:18Hello arush,
We tried contacting you at 02:09 PM but we couldn't reach you.
Please be advised the only details that can updated without documentation is cell number and address. We have referred this query to the accounts department to contact you. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
We tried contacting you at 02:09 PM but we couldn't reach you.
Please be advised the only details that can updated without documentation is cell number and address. We have referred this query to the accounts department to contact you. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply19 Dec 2015, 14:18
Official
Hello arush,
We tried contacting you at 02:09 PM but we couldn't reach you.
Please be advised the only details that can updated without documentation is cell number and address. We have referred this query to the accounts department to contact you. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
We tried contacting you at 02:09 PM but we couldn't reach you.
Please be advised the only details that can updated without documentation is cell number and address. We have referred this query to the accounts department to contact you. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,