LB
Lau-Ann Bause
1 reviews | Active since May 2012
29 Jun 2020, 13:27
6th request for collection
Dear Edgars Could you please be so kind and arrange for collection of goods incorrectly sent by Edgars. I ordered 2 x bootleg jeans and I received 2 x straight leg jeans and I don't want them. I have requested collection via Hellopeter, e-mail and phone calls.
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
01 Jul 2020, 14:30Good day Lau-Ann,
We hereby acknowledge the receipt of your complaint.
Kindly note that we are looking into the matter and feedback will be provided shortly.
Please accept our sincere apologies for the inconvenience and frustrations caused.
The reference number for your query is: ***/GO
Kind Regards
The Customer Experience Team
We hereby acknowledge the receipt of your complaint.
Kindly note that we are looking into the matter and feedback will be provided shortly.
Please accept our sincere apologies for the inconvenience and frustrations caused.
The reference number for your query is: ***/GO
Kind Regards
The Customer Experience Team
Best regards,
Edgars's reply01 Jul 2020, 14:30
Official
Good day Lau-Ann,
We hereby acknowledge the receipt of your complaint.
Kindly note that we are looking into the matter and feedback will be provided shortly.
Please accept our sincere apologies for the inconvenience and frustrations caused.
The reference number for your query is: ***/GO
Kind Regards
The Customer Experience Team
We hereby acknowledge the receipt of your complaint.
Kindly note that we are looking into the matter and feedback will be provided shortly.
Please accept our sincere apologies for the inconvenience and frustrations caused.
The reference number for your query is: ***/GO
Kind Regards
The Customer Experience Team
Best regards,
LB
Lau-Ann Bause's updateReviewer Update
02 Jul 2020, 12:52Can I return them to the nearest store as it seems like it is going to take 2 months before this will be resolved. As I have been waiting almost a month for collection of incorrectly sent items.
LB
Lau-Ann Bause's update02 Jul 2020, 12:52
Reviewer Update
Can I return them to the nearest store as it seems like it is going to take 2 months before this will be resolved. As I have been waiting almost a month for collection of incorrectly sent items.