RM
Ruston M
1 reviews | Active since Jan 2016
11 Jan 2016, 18:26
6 weeks to repair a faulty phone
I took my Huawei cell phone that I bought from Edgar's about 6 months ago in as it stopped working. The phone has a 2 year warranty and is also insured. I was told that the phone needs to be sent for repairs and this will take 6 weeks. I don't understand how it can take almost 2 months to get the problem resolved. I now have to purchase another phone to get by while I wait for a repair that takes longer than the building of the pyramids. I will not buy another Huawei phone or any phone from Edgar's if this is the sort of after sales service I can expect.
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Edgars's replyOfficial
14 Jan 2016, 10:53Hello marumelaston,
It is with great displeasure to hear that you haven't received your handset. That is certainly not the type of service that indicates our standards. Please be advised we have notified management of the longevity of this query. We assure you that this matter will be attended as a matter of priority.
We sincerely apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you haven't received your handset. That is certainly not the type of service that indicates our standards. Please be advised we have notified management of the longevity of this query. We assure you that this matter will be attended as a matter of priority.
We sincerely apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply14 Jan 2016, 10:53
Official
Hello marumelaston,
It is with great displeasure to hear that you haven't received your handset. That is certainly not the type of service that indicates our standards. Please be advised we have notified management of the longevity of this query. We assure you that this matter will be attended as a matter of priority.
We sincerely apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you haven't received your handset. That is certainly not the type of service that indicates our standards. Please be advised we have notified management of the longevity of this query. We assure you that this matter will be attended as a matter of priority.
We sincerely apologise for the overall experience. Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***