6 weeks later! Edgars' online service is non-existent

I placed on online order on the 17th April. At the time of order the items I ordered (winter bedding) was deemed as essential during lock down. I was advised that the order turn around time would be 3 weeks. Even though the order was deemed essential I understand that due to lock down I might experience a delay and did not contact Edgars and did not follow up on this query until 4 weeks after I placed the order. It has now been 6 weeks since the order was placed and I am receiving pathetic service when following up on this order. I have used R100's of rands holding on for call centres that either no one answers I get cut off or I am transferred from person to person like I am in a circus. Every time I call and follow up no one can tell me where in the process this order is. Two weeks ago I as advised by a consultant that i would definately receive it the weekend. Of course this did not happen. When i called Edgars to follow up after I was promised I would receive it the weekend I quoted my reference and order number and was told no one could assist besides the agent that advised me the order would be received over the weekend. He was off on the day so no once could assist me. I called again today (6 weeks later) firstly I was told my reference number does not exist. I insisted that the agent recapture in their search engine and then she could pick up the query. I was again on the call for 30+ minutes and as expected received a long explanation blaming the situation on lock down (as expected). Finally she was able to advise that 6 weeks later this order has not been picked yet. The reason I followed up all the time was in the event that they told me there would be a longer delay I could go instore or purchase somewhere else. 6 Weeks later after been given the run around I am now told the order has not been picked yet. I have been charged for this item on my account, I am being charged interest and have paid an installment for items that i have not received. his is ********* business practise. No wonder the business is struggling this is lack of service is shocking and irritating and frustrating. I want to cancel this order and close my account. I do not want to do business with companies that operate in this manner and that is unable to offer the services they proudly advertise but does not deliver. During this 6 weeks I have already placed 3 online orders with Woolworths and received my orders earlier than expected with excellent service.