6 months of poor service

I purhased a LG cellphone for my daughter in December 2014.6 months later the phone freezes.I take back to Edgars and they send it off to Vodacom repair centre.I dont get called to say my cellphone is back from repair.When i eventually go to the store in September I am given a refurbished phone with deep scratches on the screen.The original phone was in a great condition accept for the software related faults.I even went as far as having to speak to Eugene at Vodacom repair centre who assured me a refurbished phone even has the screen replaced.I am now being told by Edgars that I have to liase with Vodacom directly as Edgars will not refund me.<br> I have told them several times that I purchased the phone from Edgars and I expect Edgars to resolve the issue..I have asked for someone from their headoffice to call me and have still not received a response...having been a customer of Edgars for many years I will be left with no choice but to close my account and take my bussiness to their oppostion.....