1 reviews | Active since Apr 2011
6 months interest free - is only on paper not true
I have been an Edgars client for a while now. When you open an account with them they DO NO TELL YOU ABOUT THE \INTEREST FREE 6 MONTHS OPTION\"... BECAUSE THEY DO NOT WANT YOU TO USE IT OR HAVE IT. Moreover, they will never ask you when you make a purchase \"which option 6 or 12 or 24\"... <br> I have a truworths account to show that they are conducting their business fairly and forth right, they will let you know of all your option each time.<br> I called the EDCON accounts department to ask and they told me they do have this option and I ask to move to it as I was not AWARE THAT IT EXISTED UNDER EDCON. They told me I lost the right of flexibility when I opened the account. I should have chosen 6 months then., How do you choose something you do not have know you have?? And now, they say \" I NEED TO PAY MY ACCOUNT IN FULL FIRST\" close it and OPEN ANOTHER ACCOUNT before I can be eligible to have an INTEREST FREE ACCOUNT. What on earth? Does the Ombudsman know about the [reckless ness and traps set for people?? This is day light *******. If the option is there, DO NOT MAKE ACCESSING IT IMPOSSIBLE.. <br> I want to move to 6 months, EDGARS HAS TO FIX THIS.. "
Thank you for taking the time to raise your concerns with us. Please be advised your query has been escalated to our account management team for further assistance.
We must apologise for the frustration and inconvenience caused to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to raise your concerns with us. Please be advised your query has been escalated to our account management team for further assistance.
We must apologise for the frustration and inconvenience caused to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
