6 Months and Still NO Feedback

<p>After numerous calls and emails I am still awaiting feedback on an email sent in February 2017 to <br />Busisiwe Ngqolowa. I finally received a responce in April from Phindile Dludla, however again promising to provide me with feedback. I then spoke to a lady with the following email adr: ********** who asked i send her the email correspondance on 30 May 2017. It is now 12 July 2017 and i have still not received any feedback regarding my account being over charged and was suppose to be credited. No proof was sent that my account had been credited. The over charge caused my account to go in arrears. I have received so many calls from Edgars accounts department wanting the arrears to be paid and i keep telling them to listen to the recording from my previous call as i am tired of repeating myself, howerer they just argu with you and say that my accoun is in arrears and i must pay. The ssatff at Edgars call centre especially the collections department are extremely rude and no ot know what they are doing.</p> <p>I am very annoyed in the lack of communication and assistance from Edgars following my emails for almost 6 months trying to receive any information, however Edgars is quick to have the collection department call me if there are fund's outstanding and to put me on ITC. </p> <p> </p> <p> </p>