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nuraan A

1 reviews | Active since Feb 2014

19 May 2015, 12:40

6 months account a lie!!!!!!

My husband opened an account with edgars a few months ago after edgars advertised a 6 months interest free account after the account was opened we realised that it wasn't a 6 months account but 12 months after making it very clear we wanted a 6 month account!today my dad went to open an account in the promenade and the exact same thing happend!he asked them if it's a 6 month account they said yes n bla bla nd everything was fine but then they didn't give him the long slip with the contract on and told him to wait for it and when he did receive it it shows 12 months omw what a con!they then tell him after he see's this on the slip that HE must phone head office oh my woooord!when my husband tried to change his account from 12 to 6 months he was told that it's impossible!why are u advertising lies!

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Replies (1)
Edgars
Edgars's reply20 May 2015, 16:54
Official
Hello nuraan786,

Thank you for bringing this matter to our attention. Kindly note we do offer 6 month interest free accounts but the customer needs to qualify. Kindly be advised the credit bureau score determines whether the customer qualifies for a 6 months accent or not, IF the account is approved on 12, it means the customer didn't qualify.

We apologise for the overall experience.

Please find your reference number: ***/GO

Kind regards.
Edcon customer experience team.
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