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Shabnam A

1 reviews | Active since May 2015

18 Oct 2017, 16:40

6 month account? what a joke

I am getting tired of having to constantly call the billing department to have them recalculate my instalment. please explain to me how a customer with a 6 month payment period who has a balance of +/- R2500.00 has an instalment of R1 300.00? this is completely ridiculous that the instalment is not recalculated automatically. I have since been charged interest on an overdue account because I refused to pay more than what is expected on a 6 month account. I have called the call centre and am still awaiting a response regarding the recalculation of my account, since more than a week ago! instead I get a statement showing an instalment of R1 600.00 now.

what the heck is going on with you people? I have always maintained a good credit history, but as soon as I short pay I get smses to say that I am in arrears!

I am appalled by the service offered.

0
Replies (2)
Edgars
Edgars's reply19 Oct 2017, 08:54
Official

Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the Instalment query. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

SA
Shabnam A's update12 Oct 2018, 18:56
Reviewer Update
And who would have thought that in the passed 3 years nothing has changed. Once again I have an installment of 700 on a balance of 1700. Please explain the logic to me. Who exactly is monitoring this? What's the purpose of a 6 month account? Is that just what you sell to customers? You guys are truly pathetic when it comes to this.