6 month account from 12 month

After having decided to reconcile all my account, i decided to change my Edgars account from 12 month plan to six month. When i called yesterday a person pick up the phone and didn’t want to speak, they just kept quite as if it is toll free to contact you. Whe i finally reach someone i was told that i cant change from 12 month to 6 month plan because now Edgars is under ABSA. I would like to pay off this account in six month and finish off and close it. Please contact me and assist because i know you do not have to choose for client hence there is the National Credit tribunal that would intervene when some of the sections of the national credit act are being contravened. I demand to be contacted. When i bought a Phone at jet last Friday a lady from Jet wanted to De***** me by adding insurance on my account with my concern and when i realise it she said i can come back and cancel it after one month and when i said am not happy il rather cancel the sale she then cancelled it. This ***** is not the first one, another guy in Edgars also enrolled me into your clubs without my concern and when i found out it was a hustle to have it cancelled. The list is endless i need someone to contact me and provide me with the solution because this time am not going to take we are so sorry. I will take you guys to the Credit Tribunal.