SH
Shelley H
1 reviews | Active since Jul 2015
02 Jul 2015, 18:39
50% off was not 50%! Altered price for sale!
Bought a pair of boots marked R649.99 and was given 50% off. Got home and noticed the price was stuck over a printed one on the box. Peeled it off and the boots were actually R499.99! They had increased the price for the sale! I have emailed Edgars and am waiting for a response!
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Replies (1)
Edgars's replyOfficial
10 Jul 2015, 13:14Hello Shells03,
Thank you for raising your apprehensions with us. Please be advised the price increases were implemented well ahead of the Edgars promotional activities. Therefore, the perception that price increases were implemented just prior to promotion, is incorrect and any confusion created was not at all intended. We apologise for the overall unpleasant shopping experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised the price increases were implemented well ahead of the Edgars promotional activities. Therefore, the perception that price increases were implemented just prior to promotion, is incorrect and any confusion created was not at all intended. We apologise for the overall unpleasant shopping experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply10 Jul 2015, 13:14
Official
Hello Shells03,
Thank you for raising your apprehensions with us. Please be advised the price increases were implemented well ahead of the Edgars promotional activities. Therefore, the perception that price increases were implemented just prior to promotion, is incorrect and any confusion created was not at all intended. We apologise for the overall unpleasant shopping experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised the price increases were implemented well ahead of the Edgars promotional activities. Therefore, the perception that price increases were implemented just prior to promotion, is incorrect and any confusion created was not at all intended. We apologise for the overall unpleasant shopping experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***