NC
Nhlamulo C
1 reviews | Active since Sept 2012
31 Jan 2016, 13:30
50% for no slip
I purchased an item from Edgars, I wanted to return it but had lost the slip. I was informed that I'd only receive a voucher, upon leaving tge store I noticed that the voucher amount was less than the amount I had spent. When I inquired I was informed that I only receive 50% because I didn't have a slip. Isn't it a punishment enough for losing my slip that I got a voicher now I lose 50% of my purchase. It's a huge disgrace
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Edgars's replyOfficial
02 Feb 2016, 16:34Hello NkensiR,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our attempts to contact you on the number provided have been unsuccessful.
Please be advised that the store will provide you a refund on a gift card with the current system price should the item decrease in value before you return it, if you do not have the proof of purchase.
However, kindly be advised that the matter has however been forwarded to the stores management to provide clarity on the matter.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our attempts to contact you on the number provided have been unsuccessful.
Please be advised that the store will provide you a refund on a gift card with the current system price should the item decrease in value before you return it, if you do not have the proof of purchase.
However, kindly be advised that the matter has however been forwarded to the stores management to provide clarity on the matter.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Best regards,
Edgars's reply02 Feb 2016, 16:34
Official
Hello NkensiR,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our attempts to contact you on the number provided have been unsuccessful.
Please be advised that the store will provide you a refund on a gift card with the current system price should the item decrease in value before you return it, if you do not have the proof of purchase.
However, kindly be advised that the matter has however been forwarded to the stores management to provide clarity on the matter.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our attempts to contact you on the number provided have been unsuccessful.
Please be advised that the store will provide you a refund on a gift card with the current system price should the item decrease in value before you return it, if you do not have the proof of purchase.
However, kindly be advised that the matter has however been forwarded to the stores management to provide clarity on the matter.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Best regards,