5 Weeks, and still no cellphone handset replacement

<p>I purchased a Huawei P9 Lite from Edgars in Kollonade on 11/02/2017.</p> <p>The device wouldn't switch on any more, even though there was no damage to the phone.<br />I returned the device on 11/04/2017 and I was told that the repairs can take up to 3 or 4 weeks. </p> <p>After 4 weeks I returned to Edgars Kollonade, because they did not bother to call me to update me.<br />When I got there they said that the phone hasn't been returned. <br /><br />I went home and called cell c directly and they advised me that they had already CREDITED and NOTIFIED the store to give me a replacement handset. <br />If the staff at Edgars were doing their jobs they would have known that I was supposed to get a new phone, and they would have arranged for one. </p> <p>I went back to them that same day and gave them the credit note number and asked them to follow up with me and get me a replacement handset. I have been there every day since, for a week now, and I still don't have a replacement handset. I was promised to be called, but it never happened.</p> <p> </p> <p>On Saturday 20 May 2017 I was told that the manager was collecting a handset from Thembisa and that it would be here by Monday.</p> <p>I called them numerous times and finally when I got through to them they said that no handset had come.</p> <p>Later they called me back and told me that there is a handset in CNA Centurion and would I be able to go and fetch it myself, otherwise it would take a day to get there.</p> <p> </p> <p>If they had been doing their jobs, they would have been able to call the necessary stores to find out about handset availability, arrange for it to be brought there, or provided me with a refund/voucher to that same amount, all in one day. If they were doing their jobs I wouldn't be sitting without a phone for 5 weeks already, they would have arranged for a replacement handset the moment Cell C notified them that I was to receive a replacement handset. </p>