5 months later and only half refund done!

<p>I had spoken to Lucky from your customer escalation department on 13/03/2017 and we had discussed that only half my credit was done and reflected on the March statement. The next phone call, the same day, we had resolved that the balance of credit will reflect on my next statement. I have received my statement this morning and no credit reflecting. I am calling Lucky and no answer to his phone. Anyone willing to help resolve this? 5 months to obtain only half of my refund reflects vey poorly on accounts efficiency!</p>