5 days to replace 1 card

I have tried to replace my account card for 4 months now at Vaal Mall. Every time I have spent more than an hour and given up. 1st time: abruptly told that they were offline after spending an hour in the queue. 2nd time: store was empty (surprise, surprise) offline again. 3rd time: went during my lunch break, helpful lady asked security questions on her tablet. Found card was blocked. ***** department was called. spent my entire lunch hour waiting for them to pick up the phone! My last attempt was last week Friday. I was at the store at 9:00 when they opened. I was told to sit at a desk which I assume was customer service. I waited to be assisted for an hour before a gentlemen came. The tablet wasn't working. The PCs were not working and on and on went the problems. Again I signed 3 times on a piece of paper and gave my drivers licence. 2 full hours after arriving, no one picked up the phone from the ***** department to unblock the card. I left. This has been harder than pulling teeth!