TP
Terence P
1 reviews | Active since Aug 2015
22 Dec 2015, 07:12
4th attempt to sort out EDGARS *********** staff
REFER ***/GO WHO SAID THAT I WILL STILL BE YOUR CUSTOMER IN JANUARY 2016. PLEASE REFUND MY MONEY (ALL OF IT) IMMEDIATELY SO THAT I CAN CLOSE THIS ACCOUNT. YOUR ACCOUNTS SYSTEM IS MEESED UP AND I AM TAKING MY BUSINESS ELSEWHERE. I WANT TO SEE THE CREDIT IN MY DECEMBER ACCOUNT AS THIS ACCOUNT WILL BE CLOSED BY THE 20TH DECEMBER. I HAD ENOUGH OF TRYING TO SORT OUT YOUR ACCOUNT MESS UPS. ALSO PLEASE REFUND ME FOR THE DEDUCTION OF THE CARD PROTECTION AS I NEVER CONSETED TO ANY SUCH AGREEMENT LET ALONE THE DEDUCTIONS. ASAP. FAILING THAT I WILL TAKE THIS MATTER UP WITH THE OMBUDSMAN FOR SHORT TERM INSURANCE YOUR ENTIRE ACCOUNTING PROCESS NEEDS TO BE AUDITED. RESPONSE TO [Email Removed] I have had it with edgars
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Edgars's replyOfficial
22 Dec 2015, 11:04Hello tpasensie,
Thank you for raising your concerns with us. Please be advised the Mobile Content has been cancelled and the amount debited has been reversed. We must sincerely apologise for the overall experience. We have referred your request for a reversal to the accounts department to address. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us. Please be advised the Mobile Content has been cancelled and the amount debited has been reversed. We must sincerely apologise for the overall experience. We have referred your request for a reversal to the accounts department to address. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply22 Dec 2015, 11:04
Official
Hello tpasensie,
Thank you for raising your concerns with us. Please be advised the Mobile Content has been cancelled and the amount debited has been reversed. We must sincerely apologise for the overall experience. We have referred your request for a reversal to the accounts department to address. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us. Please be advised the Mobile Content has been cancelled and the amount debited has been reversed. We must sincerely apologise for the overall experience. We have referred your request for a reversal to the accounts department to address. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***