MW
Marelize W
1 reviews | Active since Sept 2012
28 May 2020, 15:58
4 Weeks later and still no delivery or any answers
Placed and paid an online order 3May2020 for over R3000. Phoned the service centre with no answers as to why I am waiting 4weeks for my goods. This is the WORST online shopping experience of my life. They are *****ing money!!!!! NEVER buy from Edgars!!!!!!!!!!!!!!!!!
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Replies (2)MW
Marelize W's updateReviewer Update
29 May 2020, 21:44Received an automated general reply that means s**t. Deliver my order or give my money bac****!!!!!!!!!! The reference number means nothing as I have emailed Edgars on numerous occasions that also generated a reference and have not received any feedback (first email sent 2 weeks ago and still no reply). Pathetic!!!!!!!!!! I submitted a complaint to the ombud as I have no other means of getting this sorted. How can a company as big as Edgars have NO infrastructure to providing feedback!? The call centre cannot assist. Emails are not answered. Close your online shopping as you cannot even deliver according to your own Terms&Conditions.
MW
Marelize W's update29 May 2020, 21:44
Reviewer Update
Received an automated general reply that means s**t. Deliver my order or give my money bac****!!!!!!!!!! The reference number means nothing as I have emailed Edgars on numerous occasions that also generated a reference and have not received any feedback (first email sent 2 weeks ago and still no reply). Pathetic!!!!!!!!!! I submitted a complaint to the ombud as I have no other means of getting this sorted. How can a company as big as Edgars have NO infrastructure to providing feedback!? The call centre cannot assist. Emails are not answered. Close your online shopping as you cannot even deliver according to your own Terms&Conditions.
MW
Marelize W's updateReviewer Update
14 Jun 2020, 19:35Still no feedback!! Received 5% of my order with a stamp on the invoice that the balance will be refunded. They owe me over R2800. They refunded R400. Where the f*** is the rest of my money???!!!!
Edgars are *****ing from thousands of customers meaning millions/billions of Rands. Everyone is waiting for refunds (see all the reviews) this for me means Edgars are not able to refund customers. They think because they are a listed company they can do what they want because an individual cannot touch them. PATHETIC. You are *****ing hard earned money from people in difficult circumstances. They dont even have the decency to reply, they just ignore every single complaint/order. I have submitted a complaint to the ombud and if this is not sorted within the next week I will start ******** procedures because you are taking advantage of people.
Edgars are *****ing from thousands of customers meaning millions/billions of Rands. Everyone is waiting for refunds (see all the reviews) this for me means Edgars are not able to refund customers. They think because they are a listed company they can do what they want because an individual cannot touch them. PATHETIC. You are *****ing hard earned money from people in difficult circumstances. They dont even have the decency to reply, they just ignore every single complaint/order. I have submitted a complaint to the ombud and if this is not sorted within the next week I will start ******** procedures because you are taking advantage of people.
MW
Marelize W's update14 Jun 2020, 19:35
Reviewer Update
Still no feedback!! Received 5% of my order with a stamp on the invoice that the balance will be refunded. They owe me over R2800. They refunded R400. Where the f*** is the rest of my money???!!!!
Edgars are *****ing from thousands of customers meaning millions/billions of Rands. Everyone is waiting for refunds (see all the reviews) this for me means Edgars are not able to refund customers. They think because they are a listed company they can do what they want because an individual cannot touch them. PATHETIC. You are *****ing hard earned money from people in difficult circumstances. They dont even have the decency to reply, they just ignore every single complaint/order. I have submitted a complaint to the ombud and if this is not sorted within the next week I will start ******** procedures because you are taking advantage of people.
Edgars are *****ing from thousands of customers meaning millions/billions of Rands. Everyone is waiting for refunds (see all the reviews) this for me means Edgars are not able to refund customers. They think because they are a listed company they can do what they want because an individual cannot touch them. PATHETIC. You are *****ing hard earned money from people in difficult circumstances. They dont even have the decency to reply, they just ignore every single complaint/order. I have submitted a complaint to the ombud and if this is not sorted within the next week I will start ******** procedures because you are taking advantage of people.