4 Months & no credit - pathetic customer service

<p>I made 2 online "purchases" on the 16 June 2016. Both orders were cancelled due to Boardmans not being able to supply stock and only partial orders. The orders were both cancelled in their entirety as these were towels, bath sheets etc which required complete sets.</p> <p>These orders were cancelled on notification of no stock and were never delivered. The 1st credit was only credited 24 August 2016 and the 2nd credit has not yet been passed? I have sent 3 emails to the Edgars financial services - their automated response that someone will be in contact within 24 hours is a joke, 3 weeks later and I get another almost automated response that it has been handed over to their accounts dept! On contacting their accounts department telephonically on the 5 October again, I was assured that the credit will be passed. So 9 days later I call and the credit is still not passed. There is a complete lack of customer service and customer regard! Do I charge Edgars interest on the money they have kept for the past 4 months like they do at the same interest rate? How many people even check that their credits have been passed, and how often has Edgars gotten away with this as I picked this up by pure chance!</p>