tK
tertius K

1 reviews | Active since Aug 2015

31 Oct 2017, 13:47

3months later, and still no reply and no product

Its really shocking that such a big company like Edgars cant find a pair of trainers, but still advertise it on a website. 3months later still no one came back to me about this, or no one really look into this. I guess its just another reason why i dont shop at Edgars at all. Shocking!!!!

0
Replies (3)
Edgars
Edgars's reply31 Oct 2017, 15:42
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the Online team regarding the order that you are tracking and the online overall shopping experience, they will action and revert back to you with feedback, however we request that you furnish with the order number on ***so that we may offer proper assistance. Please find the below reference number for your post ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.

tK
tertius K's update01 Nov 2017, 10:50
Reviewer Update
This has been escalated so many time and so many people will get back to me. In 3 months no one come back to me. Its shocking. I phoned, i used facebook messages. even on here a few times. every time i have been told its been escalate and someone will be in touch. bad bad bad
tK
tertius K's update07 Dec 2017, 11:40
Reviewer Update
another 6 weeks is past, and still no one came back to be!!!! edgars is such a joke!!!