35 days has passed and no response!

01 December I sent an email to accounts to query a DOUBLE CHARGE on my Club membership fee...<br> <br> It is now 04 January and i STILL have not even had the emails ACKNOWLEDGED!<br> <br> COPY AND PASTE OF MY E-MAIL (PERSONAL EMAIL DELETED FOR REASONS):<br> <br> <br> <br> On 1 December 2015 at 14:57, Corena Botha wrote:<br> <br> <br> <br> Good Afternoon,<br> <br> <br> <br> Please see attachments.<br> <br> <br> <br> I am being charged for BOTH Club VIP and Club Life.<br> <br> <br> <br> Please cancel and credit me for Club life - I can't imagine how it is possible to be paying for the same thing twice.<br> <br> <br> <br> Keep the Club VIP only.<br> <br> <br> <br> Thanking you in advance,<br> <br> <br> <br> Corena Botha<br> +2773......<br> <br> AGAIN i emailed:<br> <br> --- Forwarded message ---<br> From: Corena Botha <br> Date: 29 December 2015 at 14:19<br> Subject: Fwd: Edgars electronic statement-November***<br> To: [Email Removed] [Email Removed]<br> <br> AND I AM STILL WAITING FOR AN ACKNOWLEDGEMENT NEVERMIND RESPONSE FROM SOMEONE!<br> <br>