cP
carlos P

1 reviews | Active since Jan 2012

01 Jul 2015, 15:02

3 times unlucky

I bought a John drake from edgars cresta.the next day I had to return it because a shoe that was suposed to be leather was pealing all around.i then had to pay in money to get another shoe which was more expensive just to try and be on the save side (crocket and jones) two month later there was holes under one shoe and the other was still new.I had to call head office to get them to make arrangments to change the shoe.i managed to change the shoe and had to pay in more money.i left the box of the shoe in the shop as I had walked in with the damaged one.now I am in a position were the third shoe that I have has the sole coming out after 2 months.i went back to the store and got the worst service and attitude from one of the managers who was also arrogant and load.i had explained the situation to him and told him that they had kept the receipt in the box which I left.the lady from the back office remembered me and came out saying why am I the only one having this problem.i asked the teller at customer service to check on the system around a certain date as I paid cash and she tells me she can't because shoes get returned daily at the store and she won't know which one it is.<br>

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Replies (1)
Edgars
Edgars's reply05 Jul 2015, 14:22
Official
Hello carlos0608,

Thank you for raising your concerns with us. Please note a proof of receipt is required when returning a branded item that is not in its original condition. However, we have referred this query to the buyers to review and concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team.
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