3 months of non stop *****.

For the past three months I have been in contact with Edcon trying to get recordings for an Airtime and Data subscription I ‘apparently ‘ agreed to over the phone. At first they said it was an sms but now its a phone call.

Firstly the airtime and data is going to a cellc number, which they cant even provide. Secondly they dont want to provide me with the relevant recordings or documentation for this agreement.

I spoke to Tshepo from the cancellation department who states this subscription has been cancelled. I asked for the recordings he says they take up to two weeks. I have given Tshepo three weeks and still he hasnt come back to me. I eventually called back and spoke to Paulina who is the supervisor for the call centre, who has kept me on hold for more than an hour. She refuses to go to Tshepo so he can call me back.

Tshepo claims to have requested the recordings however after three weeks he has to request them again. I dont understand because he had three weeks to get them. Spoke to Deli Mlangeni, Tshepo’s, supervisor who advised that they have to request the recordings once again. So that means another 2-3 weeks of waiting. Fenreeka Naidoo who is Deli’s manager is not available for them to provide confirmation in writing of the cancellation and investigation of this query.

This is appauling and so disheartening. The ***** that is happening on my account. Thank you Edgars for nothing, you have lost yet another customer!