JJ
Johnnie J
1 reviews | Active since Mar 2012
04 Nov 2015, 12:49
3 MONTHS DOWN THE LINE AND NO RESPONSE YET
MY REF IS: ***/GO: I LODGED THE INITIAL COMPAINT LODGED 3 MONTHS AGO. I REQUESTED FEEDBACK ON 19 AUGUST AS WELL AS 23 SEPTEMBER. IN YOUR LAST RESPONSE ON 23 SEPTEMBER 2015, YOU INFORMED ME THAT THE QUERY WAS FORWARDED TO MANAGEMENT AND FEEDBACK WILL BE PROVIDED. MY EXPERIENCE HAS JUST TURNED FROM BAD TO WORSE.<br> <br> IN THE WORDS OF YOUR OWN CEO: \Edcon is planning a consumer-led strategy
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Edgars's replyOfficial
05 Nov 2015, 10:32Hello private protecto,
Thank you for bringing this matter to our attention. We can understand the frustration caused due to the longevity of this query. Keeping a promise to our customers is a priority and we understand you have lost all trust in us, however, our management promised to revert back to you. We sincerely apologise for the overall experience.
Your reference number is still the same: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for bringing this matter to our attention. We can understand the frustration caused due to the longevity of this query. Keeping a promise to our customers is a priority and we understand you have lost all trust in us, however, our management promised to revert back to you. We sincerely apologise for the overall experience.
Your reference number is still the same: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply05 Nov 2015, 10:32
Official
Hello private protecto,
Thank you for bringing this matter to our attention. We can understand the frustration caused due to the longevity of this query. Keeping a promise to our customers is a priority and we understand you have lost all trust in us, however, our management promised to revert back to you. We sincerely apologise for the overall experience.
Your reference number is still the same: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for bringing this matter to our attention. We can understand the frustration caused due to the longevity of this query. Keeping a promise to our customers is a priority and we understand you have lost all trust in us, however, our management promised to revert back to you. We sincerely apologise for the overall experience.
Your reference number is still the same: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***