3 Months and STILL NO WORD

So, I don't know how many times I have to write a terrible review to elicit some kind of response from Edgars.

It has been almost three months since I queried an error (double charge) on my account. After being led around from one department to the next, constantly harassed by the call centre (which has NO IDEA what's going on with my account, apart from the fact that it's in arrears) and informed by Edcon lawyers that the refund from Netflorist was being processed, I received an sms letting me know that debt collectors would soon be in contact with me and I am STILL HARASSED BY THE CALL CENTRE.

I don't know what kind of customer service Edgars adheres to, but clearly it needs some reviewing. So my credit score and my name has to suffer because of Edgars' incompetence? It has been 3 months, I have just gone into the 2nd month of being unable to pay my account as I have no idea how much I actually owe.

Dear Edgars, kindly refund the double charge to my account and fight with Netflorist thereafter. I wasn't the one who a) incorrectly charged my account, b) allowed the error charge to be processed or c) has taken nearly three months to correct this error.

As it stands, once my account has been credited with the refund, I want the interest to be credited as well. My account has suffered due to this error and any interest relating to the error charge will not be paid for by me.

I truly would love to have my account up to date and correct. I've had this account since the beginning of the year and not once have I been late in payments.

Edgars, fix this.