sE
saania E

1 reviews | Active since Aug 2016

14 Aug 2016, 10:18

3 months and no feedback regarding club billings which i have never signed up for

<p>I have been to edgars kenilworth, V&A waterfront, Tokai which always calls the customer service centre and always promises to call me back with feedback in the week and up untill today they have not tried to call or sms me at ALL . everytime they say they will investigate and will get back to me but how can it take longer than 3 months!!!</p> <p> </p> <p>I have advised them numerous times that i have not given consent for these billings and i just cannot continue to go to the stores and complain since i am getting nowhere!!</p> <p> </p> <p>the customer service really sucks and now i have to resort to hello peter in order to complain to try and get somewhere.</p>

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Replies (2)
Edgars
Edgars's reply14 Sept 2016, 08:47
Official

Thank you for making contact with us regarding the CLub VIP enrolment .

We have escalated your query to our accounts department for assistance in resolving this matter and feedback will be provided to you .***/GO

Kind regards,

Edcon Customer Experience Team

Edgars
Edgars's reply14 Sept 2016, 08:49
Official

Thank you for making contact with us regarding the CLub VIP enrolment .

We have escalated your query to our accounts department for assistance in resolving this matter and feedback will be provided to you .***/GO

Kind regards,

Edcon Customer Experience Team