3 month wait for account confirmation

I am absolutely disgusted by edgars service , i opened an account which was approved i received the sms as well as credit limit , this was in March. however they refused to approve in store i was told to bring proof of income as well as employment confirmation, i provided them with everything they asked for and was informed that they would call me the next day its been 3 months when i went to the store the consultant told me there is nothing she can do to help me in store i should just wait for a call . when phoning the call center i was put on hold for 20 minutes! is this the kind of service i can expect when im trying to support the business?