MB
Megan B

1 reviews | Active since Dec 2012

19 Aug 2015, 12:52

3 Days of Complaints and no repsonse!

This is a follow up from my Last complaint. You people should be ashamed of yourself! Three days of written complaints and it seems none of them have been attended too!<br> <br> I have received confirmation of the hogwash mobile content being cancelled but now I am fighting to try and get answers on what is happening about the credit that is due to me as you have been **********ly deducting money and 'hiding' my statements from me.<br> <br> All the documents for the ombudmen are filled out and ready to be sent. I think I have been patient enough with you people. You have till end of day to submit me a wriiten credit note as well as an updated statement as proof.<br> <br> For anyone who is reading this again I urge you as the consumer to use the facilities of the consumer protection act.<br> <br> I await your response!

0
Replies (1)
Edgars
Edgars's reply21 Aug 2015, 10:57
Official
Hello scorpionsignstar,

Thank you for bringing this matter to our attention. Please note Mobile Content is cancelled and the amount debited has been reversed back into your account. We apologise for the overall experience. But we assure you measures will be taken to avoid the re-occurrence of this nature.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team.
***