RK
Rhodene K
1 reviews | Active since Aug 2010
23 Jul 2015, 13:22
2nd complaint to STOP SMS notifications
Good afternoon - logged a complaint wrt receiving SMS notifications from Edgars after i had to visit the store in person twice to request them to stop - received confirmation from Edgars representative that my request will be forwarded to their IT department, BUT LOW AND BEHOLD JUST RECEIVED ANOTHER SMS - do i need to close my account for the sms notifications to stop?
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Edgars's replyOfficial
27 Jul 2015, 11:31Hello rhodenek,
Thank you for raising your concerns with us. Please be advised a request for an Opt our has been sent to the IT department. However, it will take approximately 21 days for your email to be removed from our database. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please be advised a request for an Opt our has been sent to the IT department. However, it will take approximately 21 days for your email to be removed from our database. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply27 Jul 2015, 11:31
Official
Hello rhodenek,
Thank you for raising your concerns with us. Please be advised a request for an Opt our has been sent to the IT department. However, it will take approximately 21 days for your email to be removed from our database. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please be advised a request for an Opt our has been sent to the IT department. However, it will take approximately 21 days for your email to be removed from our database. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number.
Kind regards.
Edcon customer experience team.
***