NM
Nontsi M
1 reviews | Active since Dec 2015
17 Dec 2015, 17:08
20 minutes of nothing
The sign points to the right of the till saying \pay here". We stood there for ten minutes the teller tells us we are not in line and are in fact waiting behind a lady who \""wasn't in line and was waiting for something\"". Fine"
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Edgars's replyOfficial
20 Dec 2015, 11:03Hello Nontsee,
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Consultants are trained and equipped with knowledge to best serve customers in a professional and friendly manner. We apologise for that was not the case.
The store manager was notified of this query, because our daily mandate is to satisfy our customer's needs not to undermine them in any way. We apologise for the overall experience. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Consultants are trained and equipped with knowledge to best serve customers in a professional and friendly manner. We apologise for that was not the case.
The store manager was notified of this query, because our daily mandate is to satisfy our customer's needs not to undermine them in any way. We apologise for the overall experience. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply20 Dec 2015, 11:03
Official
Hello Nontsee,
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Consultants are trained and equipped with knowledge to best serve customers in a professional and friendly manner. We apologise for that was not the case.
The store manager was notified of this query, because our daily mandate is to satisfy our customer's needs not to undermine them in any way. We apologise for the overall experience. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Consultants are trained and equipped with knowledge to best serve customers in a professional and friendly manner. We apologise for that was not the case.
The store manager was notified of this query, because our daily mandate is to satisfy our customer's needs not to undermine them in any way. We apologise for the overall experience. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***