SJ
Salome J
1 reviews | Active since May 2011
05 Aug 2015, 09:03
2 x purchases duplicated
I have made 2 purchases from your Clearwater/Westgate Branches in June and when scrutinising my account found that both were duplicated. The amount adds up to nearly R1900 and find this unacceptable! How often is this happening whereby customers do not even pick it up??? I expect your urgent attention to the matter
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Edgars's replyOfficial
06 Aug 2015, 15:49Hello sdej,
Our attempt to contact you at 01:10 PM was unsuccessful.
Thank you for raising your concerns with us. Please be advised your account has been credited and you will be able to see the credit on the next month's statement. We apologise for the lapse in service, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 01:10 PM was unsuccessful.
Thank you for raising your concerns with us. Please be advised your account has been credited and you will be able to see the credit on the next month's statement. We apologise for the lapse in service, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply06 Aug 2015, 15:49
Official
Hello sdej,
Our attempt to contact you at 01:10 PM was unsuccessful.
Thank you for raising your concerns with us. Please be advised your account has been credited and you will be able to see the credit on the next month's statement. We apologise for the lapse in service, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 01:10 PM was unsuccessful.
Thank you for raising your concerns with us. Please be advised your account has been credited and you will be able to see the credit on the next month's statement. We apologise for the lapse in service, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,