2 weeks already and no sign of my order

So I bought items on Edgars.co.za online on the 26th of November 2017. Its 2 weeks now and my order still says transaction processing. I mean can it take that long for an order to be delivered?

Your customer service is good but getting an actual delivery not even 2 weeks later is ridiculous. Whats wrong with our online stores in South Africa?? Each one has a problem. First its spree who doesnt answer calls nor emails but delivery is fine then its Edgars online who answers calls/emails but delivery service is poor.

Whats wrong with South Africa!!!!!!!!!!!!!!!!