2 sms air time subscription deductions

I Got my Edgars statement on the 13-07-2015 and immediately notice there was something wrong, 1 sms airtime subscription and 1 cell c subscription both for R25 each, when contacting the edgars helpline I was informed they cannot help me I need to call ***, only today two weeks later did I get through only to be told, it was already cancelled? I was send no proof of this, when asked why that was even on my statement it was for music downloads, now explain to me how would I download cell c music on a Vodacom line that I did not even get through edgars? is this how you treat your customer and make your money? where no body can tell you what is happening with your account? with no proof what so ever from edgars that it was even deleted off your account or credited back?