2 months and still no club benefits no feedback no solution from edgars and edcon

It's been two months now that I have gone back and forth to Ster kinekor not being able to activate my edgars club benefit with Ster kinekor cinemas the issue has been escalated yet edcon have conviently done nothing about it despite numerous mails to those at edcon that Ster kinekor raised the issue with nothing no solution yet I am paying for the club benefit suggest edgars remove the club payment amount from my statement given I have not been able to utilize the benefits paid for due to their pathetic service non existent service further more i suggest the compensate me with 5 free movie tickets given I have driven back an forth 5 times to Ster kinekor cinemas wasting my time and money trying to fix this issue