18 year old Edgards account
I paid my account up in full at the edgars store in The Glen shopping centre almost 15 years ago. The day i went to make the last payment the lady confirmed all payments has been made. Now im getting daily calls from Norman & Bissett, SSDA, RL Daly, Creditworx over this account. This account is so damn old now all of a sudden I owe them a lousy amount. How can you be contacted for an account thats like over 15 - 18years old which payments were in branch.. If this is not resolved i am going to lodge a complaint with the ombudsman.
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Replies (1)Edgars's replyOfficial
08 Oct 2019, 10:44Dear Elmarie
Thank you for making contact with us regarding the old account.
We apologise for the frustrations and disappointment caused to you.
Kindly note that we will escalate your query to our financial services team for investigations and feedback will be provided.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us regarding the old account.
We apologise for the frustrations and disappointment caused to you.
Kindly note that we will escalate your query to our financial services team for investigations and feedback will be provided.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply08 Oct 2019, 10:44
Official
Dear Elmarie
Thank you for making contact with us regarding the old account.
We apologise for the frustrations and disappointment caused to you.
Kindly note that we will escalate your query to our financial services team for investigations and feedback will be provided.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us regarding the old account.
We apologise for the frustrations and disappointment caused to you.
Kindly note that we will escalate your query to our financial services team for investigations and feedback will be provided.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
