15th time submitting FICA Documents

My account is well over 10 years old, I submitted my FICA documents when the law came into effect years ago. Edgars recently blocked my account this year due to lack of FICA documents, I went to the Sandton City Branch who said I must provide the documents regardless, they couldnt care that I submitted them over 10 times prior and at their store. I called the call centre who said yes my account was FICA locked but couldnt explain to me why they only locked it only years after. I asked them to check their records as I have submitted my documents 10 times before, they kept dropping my call, eventually got through to a consultant who confirmed they received FICA documents many times over the years but they could not view it. I went then to Sandton City and provided the documents, they scanned and sent them to the FICA department. I have received no response, I emailed my Fica documents twice to the Edgars FICA department with no response as well, I called the Sandton City branch who said that they(FICA) didnt receive the ID print correctly so they re-sent it twice, still no response and this was 2 weeks ago. This has been going on for too long. Bad service for a longtime customer.