LM
Lekeke M

1 reviews | Active since Oct 2017

03 Oct 2017, 06:40

15/07/17 EDGARS JOHANNESBURG PAYMENT VIA MY BANK CARD DISPUTE

Hello, I have written several emails to ********** but having non of their consultants interested in resolving my dispute. I did also made several calls to their call centre in which massages were sent to them and several reference calls were given to me, but still they did not call me back; my last call's reference number: ********** 0736/GO. They did not even take care on whether I used my own money to call them. At the biginning of the dispute I communicated with chris maluleke, and Mmamosa Witbooi via emails but they never given me any conclusion, instead they avoided my emails. On the 9 September 2017 I tried talking to Capitec branch in Tzaneen mall which told me that there was nothing they could do I must just talk to edgars.

THANK YOU

0
Replies (2)
Edgars
Edgars's reply03 Oct 2017, 10:25
Official

We are currently in liaison with the accounts team and they will certainly provide feedback to our valued customer. Please find the query ref no: ***/GO. We apologise again for any frustrations incurred.

Kind regards,

Customer Experience Team

Call Centre: ***.

LM
Lekeke M's update15 Aug 2018, 14:01
Reviewer Update
I am so disappointed with your company, since you promised to sort out the above mentioned complain but till today you never did anything to resolve the matter. All that you did was to ignore me but whenever you respond me on public you do as if you care about your customers. I did submit all the required documents for to resolve the matter but still failed to help me. I am so disappointed with you as a company