12 days to open an account and still no feedback

On Monday 15 June I went to Edgars, Canal Walk to open an account. I took the documents specified at this address [URL Removed] I was informed that I actually needed to supply 3 months bank statement, not a payslip as specified on above website, but that if I supp**** them with my bank statement my account would be approved within hours. So I went and got bank statements and returned to the store later in the day.<br> The next day I had not received the promised SMS regarding my account so I returned to the store and was told that my account was pending approval, but the people in the store couldn't tell me why. The same result was experienced the following day. Fast forward to Monday 22 June and I returned to the store yet again. A woman took my ID- and cellphone number and promised she would contact me with an update later that day but unsurprisingly I have still not heard anything from anyone at Edgars.<br> <br> How hard is it to either approve or decline an account in a reasonable amount of time and provide ANY feedback to a prospective customer? This is by far the worst customer service I have ever experienced.<br>