11 days and my complaint has not been resolved.

I made a purchase on the Edgars online website on the 24 November 2017, and was told my order will take 7 - 9 Working days, I paid for the order in full.

On the 07 December I called the customer serves centre to find out when I will receive my order, only to be told my order has been cancelled as the product is not available, and my order was cancelled days ago. I was no notified at all, not by phone or email, not even an sms. I placed a complaint in that day, and told I will get a call within 48 hours. still nothing. I followed up on email on the 11 Dec 2017 and told another 48 hours. which I waited thinking I will have more luck over email. on the 13 December I called in yet AGAIN, and asked to speak to the manager, who kept me waiting 15 mins till she got to the phone, dead silence on the line. Ketiwe the manager was sort of helpful, she called the Online department and gave me the name of the person who is dealing with my enquiry, MPho, and assured me that Mpho would call me back that day, 13 December, it is now 18 December and i have call the contact centre another 2 times after that and still hear noting from Mpho of the online team who is suppose to sort out my query within 48 hours, it is now 192 working hours since I have placed my first complaint. and every time i try to speak to Ketiwe she is never available. Edgar's has my money from the 24 November, almost a whole month and i do not have what i have ordered. I do not want a refund i want the product I ordered and I am willing to wait for it. As long as I am kept informed of the process and how long its going to take. This has not been done and your customer service team has been less than helpful.

I feel that Edgars is just running an online ****, allowing people to purchase and then cancelling order without notifying the client,. if i had never called it that would mean you would keep my money and that is *****ing

my complaint number is ********** 0274/GO and I am hoping I will get some luck going this route . I would like someone in Management of the customer service or online department to call me before the end of day 19 Dec 2017 or I will be going to the Consumer Protector.

I have also send a message via Facebook and no response. your service and attitude towards a loyal customer is pathetic...