LN
Linda N
1 reviews | Active since Jul 2014
24 Nov 2015, 11:58
1 Month still no feedback????
I've been under debt review from 2012 and i paid up all my creditors the end of October. I emailed the accountsjhb @ edcon email address to ask that if i sent my clearance certificate would they reopen my account and if i will be able to use it... i emailed him on the 12.10.2015 and again on the 15.11.2015... Still no reply?? Then when you go on their website they give you that email to use... how can you use something that does not work???
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
25 Nov 2015, 11:11Hello Linda9009,
It is with great displeasure to hear that you haven't received feedback. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the Dept Review Department to address, we can understand the frustration as this query has been prolonging, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you haven't received feedback. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the Dept Review Department to address, we can understand the frustration as this query has been prolonging, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply25 Nov 2015, 11:11
Official
Hello Linda9009,
It is with great displeasure to hear that you haven't received feedback. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the Dept Review Department to address, we can understand the frustration as this query has been prolonging, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear that you haven't received feedback. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the Dept Review Department to address, we can understand the frustration as this query has been prolonging, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,