BM
Boitumelo M
1 reviews | Active since Jun 2014
20 Sept 2015, 16:51
1 hour 30 lunch??
I am so disappointed and annoyed by Black Up at Centurion mall. I got there as I was trying to switch my make up brand to Black Up as Ive heard good things about the product. When I got there I was told that the lady that works there went on lunch at 3pm and will only be back at 4pm. I waited... A few minutes after 4 I go and ask her colleagues if she's still coming, I was told that I should come back in another 30 min as she usually takes her lunch with her tea break. Meaning that the Black Up stand remains without a consultant for 1 hour and 30 min!! That said I decided to leave and will never ever set a foot there!! Such negligence is totally unacceptable!
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Edgars's replyOfficial
21 Sept 2015, 09:28Hello Tumimadue,
Thank you for raising your apprehensions with. Please note we have referred this matter to management to address as that is not the type of service that indicates our standards. The store manager will address this matter with 'Black Up' consultants and revert with feedback.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with. Please note we have referred this matter to management to address as that is not the type of service that indicates our standards. The store manager will address this matter with 'Black Up' consultants and revert with feedback.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply21 Sept 2015, 09:28
Official
Hello Tumimadue,
Thank you for raising your apprehensions with. Please note we have referred this matter to management to address as that is not the type of service that indicates our standards. The store manager will address this matter with 'Black Up' consultants and revert with feedback.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with. Please note we have referred this matter to management to address as that is not the type of service that indicates our standards. The store manager will address this matter with 'Black Up' consultants and revert with feedback.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,