MM
Maryke M
1 reviews | Active since Sept 2015
07 Sept 2015, 15:24
1 cashier at the main womans floor
Standing in line for over an hour waiting for one cashier yo help. No one interested yo see why the line is so long. Customers dropping their purchases and walking out. Its rediculous. We done have all day to stand in line while all the stadf take tea brake at the same time. Takes a manager from another department to come help out one of the slowest cashiers ive ever come across. Really need to work on your efficiency in this area. Very dissapointed. Costs me money to stand here and wait.
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Edgars's replyOfficial
11 Sept 2015, 10:03Hello Ryks1104,
Thank you for highlighting the flaw during your recent visit to our Edgars Canal Walk store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
Please note the matter will be discussed directly with the store management of Edgars Canal Walk to address it further and that proper planning/scheduling is always on par especially during peak trading hours.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for highlighting the flaw during your recent visit to our Edgars Canal Walk store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
Please note the matter will be discussed directly with the store management of Edgars Canal Walk to address it further and that proper planning/scheduling is always on par especially during peak trading hours.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Edgars's reply11 Sept 2015, 10:03
Official
Hello Ryks1104,
Thank you for highlighting the flaw during your recent visit to our Edgars Canal Walk store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
Please note the matter will be discussed directly with the store management of Edgars Canal Walk to address it further and that proper planning/scheduling is always on par especially during peak trading hours.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for highlighting the flaw during your recent visit to our Edgars Canal Walk store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
Please note the matter will be discussed directly with the store management of Edgars Canal Walk to address it further and that proper planning/scheduling is always on par especially during peak trading hours.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***