0 Customer Service Knowledge

I called Edgars customer care twice and both times the call was dropped on me. I went online got a number that connected me to a representative in Durban, very nice lady told me to call back to ***.

the account is a dual account and I wanted to discuss why my installment was so unreasonably high. This is not customer service at all, not sure what they are doing. The last agent I spoke to was Nomcebo she said she could not help me and refuse to escalate the call. I told her the two previous agents dropped the call on me and she just continued on saying she could not assist.

This is highly unacceptable, why is it always a bad experience to call Edgars.