1 reviews | Active since Jul 2014
<p> </p> <p>want proof that you guys have provided me with written notice that my account is being closed. </p> <p>As per the terms on your contracts: 28.3.2 (below) it states that I must be notified atleast 10 business days before the facility will be close. So now I want proof from you that I was notified about this.</p> <p>If not I will take this further. I suggest you start responding in a professional and comprehensive manner with ALL the information I requested. Because you are making me run in circles.</p> <p>28 Cancellation of your card, suspension or cancellation of the credit facility<br />28.1 The card will always remain our property. <br />28.2 Without us losing any right to any claim which we may have against you, we will have the right to:<br />28.2.1 suspend the card at any time if you are in default under this agreement; and<br />28.2.2 demand the return of the card, cancel or repeal the card in the event that the credit facility is closed in terms of clause 28.3.<br />28.3 We may:<br />28.3.1 suspend the credit facility at any time if you are in default under this agreement; and<br />28.3.2 close the credit facility by giving you written notice to that effect at least 10 (ten) business days before the credit facility will be closed.<br />28.4 If the credit facility has been suspended or cancelled in terms of clause 28.3 or if you die:<br />28.4.1 the card may no longer be used for any purpose; and<br />28.4.2 we may notify any supplier or any person who we think should know of the cancellation without incurring any liability.<br />28.5 Notwithstanding the provisions of clause 28.3, this agreement will remain in effect until you have repaid all amounts charged to your card account.</p>
We understand your frustration in the is matter however the account has been permanently closed.
Please refer to the terms and conditions 29 When you will be in default under this agreement, more specifically please refer to 29.1.1
Due to non-payment you were in breach of the contract and therefore Edcon reserve the right to action your account accordingly, which unfortunately means that Edcon had right to close your account and were not obligated to send you a written notice as you were in breach of our contract.
29 When you will be in default under this agreement
29.1 You will be in default under this agreement if:
29.1.1 you do not pay any amount payable to us under this agreement on the due date; or
29.1.2 you breach any of the terms and conditions of this agreement;
29.1.3 any representation or warranty made in connection with this agreement or any other documents supp**** by you is materially incorrect or false (where a warranty refers to an express confirmation on your part that something is or will be as you have represented to us or promised us that it will be);
29.2 you, being an individual:
29.2.1 publish notice of the voluntary surrender of your estate or die;
29.2.2 are placed under administration or commit an act of insolvency as defined in the Insolvency Act 24 of 1936;
29.2.3 have any application or other proceedings brought against or in respect of you to have you sequestrated or placed under curatorship, in any event whether in a manner which is provisional or final, voluntary or compulsory
Kind regards,
Edcon customer experience team,
***
Best regards,
We understand your frustration in the is matter however the account has been permanently closed.
Please refer to the terms and conditions 29 When you will be in default under this agreement, more specifically please refer to 29.1.1
Due to non-payment you were in breach of the contract and therefore Edcon reserve the right to action your account accordingly, which unfortunately means that Edcon had right to close your account and were not obligated to send you a written notice as you were in breach of our contract.
29 When you will be in default under this agreement
29.1 You will be in default under this agreement if:
29.1.1 you do not pay any amount payable to us under this agreement on the due date; or
29.1.2 you breach any of the terms and conditions of this agreement;
29.1.3 any representation or warranty made in connection with this agreement or any other documents supp**** by you is materially incorrect or false (where a warranty refers to an express confirmation on your part that something is or will be as you have represented to us or promised us that it will be);
29.2 you, being an individual:
29.2.1 publish notice of the voluntary surrender of your estate or die;
29.2.2 are placed under administration or commit an act of insolvency as defined in the Insolvency Act 24 of 1936;
29.2.3 have any application or other proceedings brought against or in respect of you to have you sequestrated or placed under curatorship, in any event whether in a manner which is provisional or final, voluntary or compulsory
Kind regards,
Edcon customer experience team,
***
Best regards,
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