1 reviews | Active since Jul 2021
They don’t put the client first, on they faulty fragrance
I have been using Eden perfumes for 2 or 3 years. Never had any problem. I recently bought one of the Dubai fragrance that I have bought 2 or 3 times. On the the first week I had noticed that I can’t smell the fat, but I thought it is because am used to it. I tried smelling on my clothes , I can’t smell it, asked few people and they can’t smell it. This is a fragrance that if I put it on, I will get compliments. I informed the people where I bought it and called head office. The fragrance it’s faulty and I need to wait for a week , until they test it with they factory, something that should have been done before it came to the shelves, so consumers don’t buy faulty things. A client has to wait 7 days because the company didn’t do a proper inspection on the products. As much as I love they fragrance it’s human to make mistakes but put your clients first and you will sort your half job later. So disappointed, now I have to wait for 7 days
Thank you for your continued support over the past 2–3 years. We truly value your loyalty 🤍
We’re really sorry to hear about your recent experience, especially with a fragrance you’ve purchased and enjoyed multiple times before. We completely understand how disappointing and frustrating this must be.
Please allow us to reassure you that all of our perfumes undergo strict quality checks before they reach the market. That said, in very rare cases, a product may not perform as expected, and we take this very seriously.
We have spoken to the team in-store who assisted you, and as part of our quality control process, the first step is for the perfume to be brought in-store so that it can be tested with our staff. This allows us to physically assess the fragrance and determine whether it would need to be sent back to our head office for further testing.
Please rest assured that once the assessment has been completed, we will ensure that the matter is resolved appropriately for you. Your satisfaction remains very important to us, and your feedback helps us maintain the high standards we are known for.
Thank you for your continued support over the past 2–3 years. We truly value your loyalty 🤍
We’re really sorry to hear about your recent experience, especially with a fragrance you’ve purchased and enjoyed multiple times before. We completely understand how disappointing and frustrating this must be.
Please allow us to reassure you that all of our perfumes undergo strict quality checks before they reach the market. That said, in very rare cases, a product may not perform as expected, and we take this very seriously.
We have spoken to the team in-store who assisted you, and as part of our quality control process, the first step is for the perfume to be brought in-store so that it can be tested with our staff. This allows us to physically assess the fragrance and determine whether it would need to be sent back to our head office for further testing.
Please rest assured that once the assessment has been completed, we will ensure that the matter is resolved appropriately for you. Your satisfaction remains very important to us, and your feedback helps us maintain the high standards we are known for.