returns are unprofessional
I consistently experience difficulties when requesting a full refund from Eden Perfume. The staff handling returns are unprofessional and make the process unnecessarily burdensome. They repeatedly request multiple photographs of the same perfume first upright, then lying down, and later additional images despite already having received sufficient proof. Even when following up on the progress of the return, new requests for different photos are made instead of providing a clear update.
This approach causes inconvenience delays the process and makes dealing with Eden Perfume unnecessarily exhausting.
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Eden Perfumes's replyOfficial
07 Jan 2026, 14:51Good day Balesang, Thank you for taking the time to share your feedback. We are truly sorry to hear that this experience has been frustrating, and we appreciate the opportunity to clarify the process from our side.From our very first response, our team requested clear images of the perfumes placed upright on a flat surface. Unfortunately, the images initially received were not placed on a flat service, this made it difficult for our team to accurately assess whether the items met our exchange and refund policy criteria. The additional photo requests were therefore not intended to be burdensome, but rather to ensure that we could properly verify the condition of the perfumes and proceed correctly. Our team has since arranged the collection of the order this morning to move things along and support you through the refund process. Thank you for your patience and understanding.
Eden Perfumes's reply07 Jan 2026, 14:51
Official
Good day Balesang, Thank you for taking the time to share your feedback. We are truly sorry to hear that this experience has been frustrating, and we appreciate the opportunity to clarify the process from our side.From our very first response, our team requested clear images of the perfumes placed upright on a flat surface. Unfortunately, the images initially received were not placed on a flat service, this made it difficult for our team to accurately assess whether the items met our exchange and refund policy criteria. The additional photo requests were therefore not intended to be burdensome, but rather to ensure that we could properly verify the condition of the perfumes and proceed correctly. Our team has since arranged the collection of the order this morning to move things along and support you through the refund process. Thank you for your patience and understanding.