Refund nightmare

On 1 May I bought some perfumes from their Greenstone branch. On 2 May I returned everything I had bought. I visited the store at 9h00 and was told to come back later as they did not have cash. I returned to the shop at 16h50 and that's when my nightmare began.

Upon arrival I was told that the manager was not available, and that refunds are processed at their head office and that I should leave the products and a refund would be effected the tomorrow. I said no, if I had to leave the products I needed proof that they were returned and asked her to use the PoS to process the refund.

I was given the phone to speak to a lady called Annie who insisted that refunds are processed at head office and that I should just leave the products and my bank details, I said no. She said it would be best that I speak to the "owner".

I was given the phone a second time to speak to the owner who said that since I had bought using a card, they would only refund back to my card. I said I was okay with that and despite my being agreeable to their preference, she still refused to get the refund done at the shop. She insisted that I leave the products and my bank details and that the refund would be done tomorrow. At one point, I had started giving them my details and was told I would only get the proof that I returned the items tomorrow because "their accounts department was closed for the day".

I lost it, I was at the shop in the morning, nothing close this was mentioned to me, and if it had been mentioned then, there would not have been a need to return to the shop, after spending an hour at the shop, I walked out with refund still not done because now the accounts department was closed.

I am disappointed with the way in which they treated me as a customer.