NT
Ndi T
1 reviews | Active since Nov 2015
02 Oct 2025, 19:43
Perfumes on sale cannot be refunded or exchanged
I bought my very first order online from Eden perfumes after hearing great reviews. 2 for women ones and 1 for men. The 2 were okay for dupes I guess. The 1 for men was not good. The smell faded way too quickly. I wrote an email regarding this issue. To my disappointment I was told that there won't be refunds or exchanges since the item was on sale. Why sell such and trap a customer when they are not satisfied. Thanks for such disappointing first encounter. I will have to take my money elsewhere if this is how you run your business.
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Replies (3)
Eden Perfumes's replyOfficial
03 Oct 2025, 10:05Good Day Amanda,
Thank you so much for reaching out and for giving Eden Perfumes a try. We’re truly sorry to hear that your first experience with us wasn’t what you hoped for.
Please know that all our stock is carefully tested before it is added to our online store or it reaches our physical stores, and while we use only the finest perfume oils imported from France, fragrance performance can be quite personal and may vary from person to person depending on body chemistry, skin type, and even environment.
As mentioned on each product page, items purchased on sale unfortunately cannot be refunded or exchanged.
That said, we’d really love the chance to guide you toward scents in our collection that may suit your preferences better. Some highly loved Mens fragrances are; Stronger, Dollar Boy, Zeus and Very Desirable.
Thank you so much for reaching out and for giving Eden Perfumes a try. We’re truly sorry to hear that your first experience with us wasn’t what you hoped for.
Please know that all our stock is carefully tested before it is added to our online store or it reaches our physical stores, and while we use only the finest perfume oils imported from France, fragrance performance can be quite personal and may vary from person to person depending on body chemistry, skin type, and even environment.
As mentioned on each product page, items purchased on sale unfortunately cannot be refunded or exchanged.
That said, we’d really love the chance to guide you toward scents in our collection that may suit your preferences better. Some highly loved Mens fragrances are; Stronger, Dollar Boy, Zeus and Very Desirable.
Eden Perfumes's reply03 Oct 2025, 10:05
Official
Good Day Amanda,
Thank you so much for reaching out and for giving Eden Perfumes a try. We’re truly sorry to hear that your first experience with us wasn’t what you hoped for.
Please know that all our stock is carefully tested before it is added to our online store or it reaches our physical stores, and while we use only the finest perfume oils imported from France, fragrance performance can be quite personal and may vary from person to person depending on body chemistry, skin type, and even environment.
As mentioned on each product page, items purchased on sale unfortunately cannot be refunded or exchanged.
That said, we’d really love the chance to guide you toward scents in our collection that may suit your preferences better. Some highly loved Mens fragrances are; Stronger, Dollar Boy, Zeus and Very Desirable.
Thank you so much for reaching out and for giving Eden Perfumes a try. We’re truly sorry to hear that your first experience with us wasn’t what you hoped for.
Please know that all our stock is carefully tested before it is added to our online store or it reaches our physical stores, and while we use only the finest perfume oils imported from France, fragrance performance can be quite personal and may vary from person to person depending on body chemistry, skin type, and even environment.
As mentioned on each product page, items purchased on sale unfortunately cannot be refunded or exchanged.
That said, we’d really love the chance to guide you toward scents in our collection that may suit your preferences better. Some highly loved Mens fragrances are; Stronger, Dollar Boy, Zeus and Very Desirable.
NT
Ndi T's updateReviewer Update
03 Oct 2025, 10:11I guess putting items on "sale" is your way of getting rid of defective products. That is disgusting. Why would I come back to a company that deals like that...
NT
Ndi T's update03 Oct 2025, 10:11
Reviewer Update
I guess putting items on "sale" is your way of getting rid of defective products. That is disgusting. Why would I come back to a company that deals like that...
Eden Perfumes's replyOfficial
30 Oct 2025, 08:56Hi Amanda, we sincerely apologise that you feel this way. We truly value your feedback. At Eden Perfumes, we never compromise on quality, it’s been the foundation of our success for over 11 years. When we place items on sale, it’s never to “trap” our customers but rather to treat them, make space for new arrivals. Our focus has always been on crafting high-quality generic perfumes inspired by designer scents, at a fraction of the original price. That said, fragrance is deeply subjective, and we understand that not every scent will be a perfect match, especially with over 150 perfumes in our collection.
Eden Perfumes's reply30 Oct 2025, 08:56
Official
Hi Amanda, we sincerely apologise that you feel this way. We truly value your feedback. At Eden Perfumes, we never compromise on quality, it’s been the foundation of our success for over 11 years. When we place items on sale, it’s never to “trap” our customers but rather to treat them, make space for new arrivals. Our focus has always been on crafting high-quality generic perfumes inspired by designer scents, at a fraction of the original price. That said, fragrance is deeply subjective, and we understand that not every scent will be a perfect match, especially with over 150 perfumes in our collection.